Utah Health Zoom Resources

Welcome to the Utah Health Zoom Resources Page.  If you are looking for LMS Zoom Account information, please check out our LMS Zoom Resources page.  What is an Utah Health Zoom Account?  Think of it as a more secure account than your standard Zoom account, but is also HIPAA compliant.  Also, LMS Zoom Accounts, while are secure, are not HIPAA Compliant, and as you will see on this page we will show you how to check your Zoom Account to see if it is an Utah Health Zoom Account, how to convert it to an Utah Health Account if it isn’t, and how to log in to your Utah Health account if and when you are logged out or log out for any other reason.  You can easily convert from one kind of Zoom Account to the other following these instructions.  Converting accounts will not change current meetings that you have already set up.

Contents

How to check to see if you have an Utah Health Zoom Account

Converting your Zoom Account to an Utah Health Zoom Account

How to log into your Utah Health Zoom Account

How to Log In to your Utah Health Zoom Account on the Zoom App

How to check to see if you have an Utah Health Zoom Account

You may have already converted your Zoom Account to an Utah Health Zoom Account or to an LMS Zoom Account but if you are not sure or don’t remember, here is how you can check AND convert your account:

  • Log In using your uID and Password as usual, followed by your Duo Sign In Option

  • On your Profile page, check the URL under Personal Meeting ID.  If the URL shows utah-health in it, it means you have an Utah Health account.

  • If you do not see utah-health in the URL, check your uID@utah.edu email, you should have gotten an email to convert your Zoom Account or LMS Zoom Account into an Utah Health account, if you did, approve the change.  After that, refresh the Profile page and check.  You should now have an Utah Health Zoom Account.  Below is a picture is an example of the kind of email you will receive to convert your account.  This picture shows converting an LMS Zoom Account to an Utah Health Zoom Account but you can easily convert from one kind of Zoom Account to the other but BE AWARE that LMS accounts are NOT HIPAA compliant, as normal Zoom accounts do not have all the features you will on the U of U campus.

Converting your Zoom Account to an Utah Health Zoom Account

Above in the last section, we did a check for Utah Health and converted your account into an Utah Health Zoom Account.  For more straightforward directions for converting your Zoom Account into an Utah Health Account, look here:

  • It will ask you if you want to Switch to the New Account.  Choose this option.

  • Then read through and acknowledge the changes you are making to you account.

  • You will also get an email asking you to confirm this change.  This email may take up to 5 minutes to appear in your Inbox.  Below is a picture is an example of the kind of email you will receive to convert your account.

How to log into your Utah Health Zoom Account

Once you have an Utah Health Zoom Account, please be aware that you may be logged out of you account after a period of time and will need to Log In.

Here is how to Log In to the website:

Here is how to Log In to your Utah Health Zoom Account on the Zoom App:

  • When you open the app, first ask yourself, “Am I currently logged into my Utah Health Zoom account on the Zoom App?”.  If the answer is “No” or “I’m not sure”, then log out of your current Zoom account by clicking on the picture in the right corner of the app and then choose the Sign Out option.

  • At the Log In screen, choose the Sign In with SSO option.

  • In the Company Domain section, type utah-health and click Continue.

  • A browser will open up along with this dialog box.  Choose Open Zoom Meetings to Log In.

One more thing to note about converting from a normal Zoom account to an Utah Health account: an Utah Health account is a DIFFERENT account.  That means that even if your meetings still carry over after the conversion, a lot of the settings you used like Recording, Screen Sharing, Break Out Rooms, etc. may not carry over.  So, after you convert from one kind of Zoom account to another, please, check your Zoom settings on the website to make sure all the settings you want are enabled.  If some settings now are not allowed after the conversion, please contact IT for assistance.  Thank you.